Infowave's "Echo" workforce management solution provided for reliable wireless transmission of data using a PDA device or Notebook (i.e. Panasonic Toughbook) and facilitated more efficient field force operations and productivity. As the Professional Services, Business Analyst, was responsible for requirements analysis and solution design, including wireframe mock-ups for Chevon Pipeline and Shell Oil; prepared User Acceptance Test Plan using Test Director and wrote the User's Guide in preparation of training materials for Agfa Health Care. Prepared As-Is Use Cases concerning the mWarehouse and mFieldWorks applications for Sprint Nextel supply chain functionality. Also, conducted Cost-Benefit and Fit-Gap Analysis of Hydro One's workforce management requirements.